Privacy policy

Information you give us

When you send an enquiry through our contact form, we collect:

• your name, email address and message;
• if you choose to provide them: your phone number, company name and the service you are interested in;
• whether you ticked the box to receive marketing emails (it is unticked unless you tick it).

Information collected automatically

• How you found us. When you send an enquiry, we also record the first page you visited on our site, the website that referred you, any campaign tags in the link you used (for example “utm_source”), the page you sent the form from, and, if analytics is active, your Google Analytics identifier. This tells us which channels bring enquiries.
• Spam protection. We record your browser type and a scrambled, one-way code made from your IP address (a “hash”) to limit repeated submissions. We do not store your actual IP address.
• Google reCAPTCHA. Our contact form uses Google reCAPTCHA v3 to tell people and bots apart. It runs in the background and collects information about your device and how you use the page, which is sent to Google. Google's Privacy Policy and Terms of Service apply.
• Google Analytics. We use Google Analytics 4 to understand how visitors use our website, such as which pages are viewed, roughly where visitors are located (city or region), the device and browser used, and how visitors arrived. It uses cookies (named _ga and _ga_…). We use this information in aggregate to improve the site, not to identify you. If your browser sends a Global Privacy Control signal, we do not load Google Analytics. You can also block cookies in your browser settings or install Google's opt-out browser add-on.

Information stored only in your browser

Some small pieces of information are kept in your own browser's storage and are not sent to us unless you submit an enquiry:

• how you first arrived on our site (used if you later send an enquiry);
• whether our website assistant's greeting has already been shown during this visit;
• a question you typed into our website assistant, if you chose to continue it in the contact form.

Our website assistant answers common questions directly in your browser. Your questions are not sent to us or to anyone else unless you choose to send them through the contact form.

How we use your information

• to reply to your enquiry and discuss the services you asked about;
• to manage our relationship with you if you become a customer;
• to send you news and insights, but only if you ticked the marketing box. You can unsubscribe at any time using the link in any email, or by contacting us;
• to protect our website and contact form against spam and abuse;
• to understand and improve how our website is used.

We do not sell your personal information.

Who we share it with

We use trusted service providers to run our website and handle enquiries. They may only use your information to provide their services to us:

• Supabase: stores enquiries in our secure database;
• Vercel: hosts this website;
• Google: reCAPTCHA spam protection and Google Analytics;
• an email delivery provider, if we use one to notify our team about new enquiries.

These providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.

How long we keep it

We keep enquiry information for as long as we need it to respond to you and to manage any business relationship that follows, and then delete it. You can ask us to delete your information at any time.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, withdraw your consent to marketing, or ask us to delete it. To make a request, use our contact form. We will respond within 30 days.

Security

Information you send through this website is encrypted in transit (HTTPS), and access to enquiries is limited to authorised CloudCan staff. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Children

Our website and services are intended for businesses and are not directed at children.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.

Contact us

If you have questions about this policy or your information, use our contact form.